Frequently Asked Questions

GoGen Care is a comprehensive healthcare platform that connects patients with qualified healthcare providers. We offer a wide range of medical services including virtual consultations, in-person appointments, lab tests, and prescription management.

Our mission is to make healthcare accessible, affordable, and convenient for everyone.

It's simple! Create an account, browse our network of healthcare providers, book an appointment that fits your schedule, and receive quality care either virtually or in-person.

You can access your medical records, prescriptions, and appointment history all in one place through your secure account.

GoGen Care is currently available in all 50 states across the United States. Our virtual consultation services are accessible from anywhere, while in-person appointments depend on provider locations in your area.

You can check provider availability in your location by entering your zip code during the search process.

Yes! All healthcare providers on GoGen Care are fully licensed, board-certified professionals. We conduct thorough verification of credentials, including medical licenses, certifications, and background checks.

You can view each provider's qualifications, experience, and patient reviews on their profile page.

Booking an appointment is easy! Log into your account, search for providers by specialty or location, select your preferred provider and available time slot, and complete the booking.

You'll receive instant confirmation via email and SMS with all appointment details.

Yes! You can cancel or reschedule appointments through your account dashboard. For cancellations made 24 hours before the appointment, you'll receive a full refund. Cancellations made 12-24 hours before receive a 50% refund.

Cancellations made less than 12 hours before the appointment are non-refundable.

Virtual appointments are conducted via secure video call from the comfort of your home. They're ideal for consultations, follow-ups, and non-emergency medical issues.

In-person appointments are held at the provider's physical location and are necessary for physical examinations, procedures, and certain diagnostic tests.

Standard consultations typically last 15-30 minutes. Complex cases or initial consultations may require 45-60 minutes. The expected duration is shown when booking your appointment.

Your provider will ensure adequate time to address all your concerns during the appointment.

We accept all major credit cards (Visa, MasterCard, American Express), debit cards, and digital payment methods including Apple Pay and Google Pay.

All transactions are processed securely using industry-standard encryption.

Yes! We work with most major insurance providers. You can check if your insurance is accepted by entering your insurance information during the booking process.

If your insurance is accepted, you'll only pay your copay or deductible amount. We'll handle the billing with your insurance company directly.

Appointment costs vary by provider and service type. All fees are clearly displayed before booking. Virtual consultations typically range from $50-$150, while in-person appointments may vary based on the nature of the visit.

Lab tests, procedures, and prescriptions are billed separately based on your specific needs.

Yes! After each payment, you'll automatically receive a detailed receipt via email. You can also download receipts and view your complete billing history from your account dashboard.

These receipts can be used for insurance reimbursement or tax purposes.

Creating an account is quick and easy! Click on the "Sign Up" button, provide your basic information (name, email, password), verify your email address, and complete your profile with necessary medical information.

The entire process takes less than 5 minutes.

Absolutely! We take your privacy and security very seriously. All data is encrypted using bank-level security (256-bit SSL encryption) and stored on HIPAA-compliant servers.

We never share your personal or medical information with third parties without your explicit consent. Your data is protected by strict privacy laws and regulations.

Yes! You can update your medical history, medications, allergies, and other health information anytime through your account settings. Keeping this information current helps providers give you the best possible care.

We recommend reviewing and updating your medical information regularly or whenever there are changes.

If you wish to delete your account, go to Account Settings and select "Delete Account". Please note that deleting your account will permanently remove all your data, including medical records and appointment history.

We recommend downloading your medical records before deletion. For assistance, contact our support team.